0:00 – 0:50 | Introduction & Theme: Orchestrating Efficiency

0:50 – 5:28 | Speaker Introductions & Automation Backgrounds

Each panelist describes their role, organization, and how they entered the automation space.

  • Excel Energy (John)

  • BNL (Michele)

  • Allianz (Marina)

  • TJX (Clive)

5:28 – 7:35 | Origins of the Automation COE: Early Goals

Discussion of why automation programs were created, initial objectives (efficiency, time savings), and early RPA maturity.

7:35 – 11:05 | Evolving from Basic RPA to Modular, Scalable Architectures

BNL describes shifting to reusable components and microservices; others discuss expanding beyond Blue Prism into intelligent automation.

11:05 – 14:22 | Technology Landscape Shifts (Power Platform Explosion)

The rise of Power Automate, governance challenges, and federated vs centralized COEs.

14:22 – 17:07 | Measuring Success: Time Back vs ROI vs Cost Savings

Different organizations’ KPIs evolve from “time saved” to additional financial and operational measures.

17:07 – 21:30 | The Future: Agentic AI Strategies & Governance Models

Panelists share:

  • Current AI initiatives

  • Use cases for agents

  • Governance structures

  • Developer enthusiasm vs executive pressure

  • Risks, controls, and maturity levels

21:30 – 23:05 | Growing Tech Ecosystems & Vendor Landscape Realities

Why “one platform to rule them all” is fading; orchestration becomes critical as every app becomes an automation tool.

23:05 – End | Introducing C TWO (Pilot Experience & Problem Solving)

Excel Energy explains their C TWO pilot, challenges they wanted to solve, and the early benefits observed.