0:00 – Introductions
Ian and Jordan introduce themselves, their roles, and the context of the session.
0:50 – Overview of Allianz AGCS & Automation Landscape
Ian explains the type of insurance his team handles and the history of their automation program.
1:45 – Stabilization Phase & Operational Challenges
Discussion of outages, moving automation oversight to IT, and the first 18 months of stabilizing the environment.
3:00 – Rising Demand & Scalability Issues
Ian covers increased business demand, high cost of entry, and the discovery of low true utilization rates.
3:55 – The Utilization Problem
Deep dive into the actual 30% utilization, why this was a major issue, and how this prompted exploring orchestration.
4:20 – C TWO Pilot Begins
How the C TWO opportunity appeared, early hurdles, compatibility concerns, and pilot scoping.
6:30 – Pilot Scope & Setup
10 selected processes, different UiPath tenants, and pilot complexity.
7:30 – Pilot Results: License Savings & Utilization Insights
Jordan shares the results: reduction from 7 to 2 UiPath licenses, visibility across all processes, <40% utilization, and support optimization.
10:45 – Improving Bot Design & Support Efficiency
How C TWO exposed design flaws, exception handling issues, and areas where support could be reduced.
11:45 – Lessons Learned & Future Plans
Ian shares key takeaways, stakeholder engagement, KPIs, and future agentic AI initiatives.
