“Compared to other monitoring tools, which feel quite limited, C TWO proactively manages our environment—enabling Roboyo’s Managed Services team to focus on higher-value work.”
Jean-François RAT, EDI & RPA Support Engineer, OPmobility
OPmobility strengthened confidence in their automation program by combining Roboyo’s Managed Services expertise with C TWO’s universal orchestration capabilities:
- Increased SLA adherence to 99.6%
- Reduced manual oversight by 89%
- Boosted proactive issue resolution by 39%
OPmobility, a leader in sustainable mobility, faced inefficiencies in managing 27 UiPath robots, requiring over 100 hours per month for troubleshooting. This reactive approach slowed operations and undermined confidence in their automation programs.
To solve this, Roboyo leveraged its automation expertise and partnered with C TWO, a leading autonomous universal orchestrator, to streamline bot monitoring and issue resolution.
Challenge
OPmobility relied on 27 UiPath robots running around the clock to maintain smooth business operations. These bots operated under strict SLA constraints and were responsible for updating critical financial data across various systems. The business depended on this data immediately after execution, making consistent and reliable bot performance essential.
Beyond financial updates, additional bots handled price and exchange rate updates in systems such as SAP. These processes were equally critical and needed to be executed accurately and without errors.
However, manual monitoring was inefficient and reactive:
- Teams had to constantly check job statuses, queues, and failure emails.
- Debugging failed bots could take hours, depending on process complexity.
- 60% of failures could have been resolved with a simple automated retry.
With 112 hours per month spent on manual oversight, automation performance was suffering. Failures often went undetected until they caused business disruptions, leading to escalations, slower response times, and a loss of confidence in the automation program.
Without a proactive monitoring approach, future automation investments were at risk.
Solution
To eliminate inefficiencies and ensure seamless automation oversight, Roboyo partnered with C TWO to introduce an autonomous hyperautomation orchestrator. The solution delivered:
- Automated Monitoring & Issue Resolution – C TWO identified issues in real time and applied self-healing actions, ensuring minimal downtime.
- Streamlined Human Intervention – Issues requiring manual oversight were escalated quickly, allowing the Roboyo team to focus on OPmobility’s higher-value strategic initiatives.
- Proactive Issue Management – The platform enabled early detection of potential disruptions, allowing proactive intervention before SLAs were breached.
- Enhanced Transparency – Live data and analytics improved business confidence in automation, strengthening support for automation initiatives.
“C TWO makes automations resilient and builds trust with our customers. I wish all our customers used C TWO.”
Estefania Cabrera, Senior Manager Operations Engineer RPA at Roboyo
Outcome
By leveraging Roboyo’s automation expertise and C TWO’s intelligent orchestration OPmobility achieved:
- Enhanced Workflow Reliability – 99.6% SLA adherence ensured processes consistently ran on time, minimizing delays, preventing disruptions, and supporting seamless business operations.
- Operational Efficiency – 89% reduction in manual oversight, freeing up valuable time for teams to focus on strategic initiatives, innovation, and higher-value tasks.
- Proactive Issue Management – 39% increase in proactive ticket creation, allowing potential issues to be identified and addressed before they could impact business operations.
- Greater Trust in Automation – Real-time data provided clear visibility into automation performance, reinforcing confidence in its ability to drive business success and operational stability.
With these advancements, OPmobility now operates with greater efficiency, agility, and resilience, ensuring its automation strategy continues to fuel long-term growth and innovation.
“Compared to other monitoring tools, which feel quite limited, C TWO proactively manages our environment—enabling Roboyo’s Managed Services team to focus on higher-value work.”
Jean-François RAT, EDI & RPA Support Engineer, OPmobility
If your organization is looking to eliminate inefficiencies and enhance trust in automation, let’s talk.
Book a meeting with Roboyo and the C TWO team here.
About
OPmobility is a family-led independent group that operates globally, with 152 production plants in 28 countries and 40 R&D centers. Its diversified customer portfolio, industrial excellence and innovation strategy enable the Group to position itself as a major player in the automobile sector.
Industry: Automotive
