Sparebank 1 Samspar Improved response time by 500% in first four days

Samspar is responsible for delivering RPA operations to 10 of the regional banks in the Sparebank 1 Group. Each bank has its unique set of business and process requirements resulting in more than 300+ Blue Prism processes to be orchestrated and continually monitored. This has proven to be very time-consuming for the controllers and resulted in inefficiencies and slower-than-ideal response times for most of the automated processes.

Samspar implemented C TWO in just two weeks – ensuring that the business requirements of each process were properly understood and that the resulting SLA was implemented. In addition to delivering cost savings and higher license utilization, the freed-up capacity was used to improve responsiveness and increase customer and employee satisfaction.

Pain Points

Translate and schedule the varying business requirements and workload for each bank and their corresponding processes. Controllers were spending too much time mapping and scheduling processes and licenses were underutilized; response times were also being impacted.

Solution

Using C TWO, Samspar went from a static schedule-based orchestration of the digital workforce to an SLA-driven orchestration.