“C TWO knocked other control room platforms out of the park. Process onboarding is a breeze and our teams have more time to focus on real issues rather than resource availability”
Chemical Manufacturing Client
Reveal Group turned to C TWO for their intelligent orchestration tool that runs processes optimally using machine learning and decisions to assess SLAs and resource pools rather than relying on prescribed times and specific machines.
Challenge
With 90 automations in production and the support of a large offshore team, keeping the clients’ program operating effectively and efficiently quickly became a challenge. Working with their managed services partner, Reveal Group, they sought a solution that ensured high license utilization, time returned to team members, and new use cases to continue growing the program.
Solution
Reveal Group turned to C TWO for their intelligent orchestration tool that runs processes optimally using machine learning and decisions to assess SLAs and resource pools rather than relying on prescribed times and specific machines. With comparable data from previous C TWO implementations, Reveal Group was confident the platform would increase the control room operator’s productivity by at least 50%. Implementation was completed in less than 8 weeks with immediate benefit realization.
Outcomes
- Greater efficiency: With C TWO in place, business-critical processes are now completed an hour earlier each day, giving the client greater control and flexibility.
- Planned Downtime: The operations team has been a massive fan of the scheduled downtime capability in C TWO to deal with machine updates and server upgrades. It used to take a full day each quarter to turn off 110 schedules manually, and now they can do it in a few seconds.
- Automated Operations: Implementing C TWO has allowed for automatic resolution of operational issues. For example, the operations team noticed a bunch of machines having terminations at the same time and were able to diagnose the problem as an unplanned server upgrade. Just as they were communicating that issue to the business, C TWO could restart the processes on its own. Crisis averted!
- Freed Up Resource Capacity: C TWO’s AI powered orchestration optimizes process execution and reduces the number of machines needed to operate effectively.
- Boosted Productivity: The operations team can now focus on real issues, like process improvement, rather than scheduling and fixing existing automations—which used to take up to 75% of their time.
“C TWO allows clients to increase control room operator productivity by over 50%. Our client’s operations stand to gain substantial value from C TWO’s capability to minimize overhead expenses and prevent last-minute support chaos.”
– Reveal Group
“Before every quarter, the team had to turn off 110 schedules manually. Now they can apply it to specific bots so it’s easy to pick up where workflows left off, and there are fewer complaints from the business due to underperformance notifications. We’re always going to pick C TWO over the old control room.”
– Chemical Manufacturing Customer
About
An American multinational company among the three largest chemical producers in the world.
Industry: Chemical Manufacturing
