The Efficiency Leader Award recognizes a COE that has achieved outstanding operational efficiency and transformation through intelligent orchestration, driving greater effectiveness, agility, and streamlined workflows.
The nominees are…
Kimberly-Clark
Kimberly-Clark’s automation journey has reached new heights after consolidating licenses to achieved a 70% reduction in RPA infrastructure usage while maintaining global delivery excellence. Now exploring Universal Agentic Orchestration, KCC is poised to govern and scale across multiple technologies—continuing their evolution as a model of intelligent efficiency.
Lloyds Banking Group
Lloyds has built one of the most expansive and efficient orchestration ecosystems in financial services, with hundreds of users leveraging C TWO to manage and scale automations across the enterprise. Their commitment to continuous improvement is evident in their ability to blend legacy systems with emerging technologies—ensuring every automation delivers value. By streamlining both routine and event-driven operations, Lloyds has created a high-performing, resilient automation backbone that drives agility, consistency, and measurable impact across the business.
McDonald’s
Faced with rising costs, McDonald’s engaged C TWO to explore their automation footprint. Within several months McDonald’s achieved a reduction and better utilization of their automation licensing structure – unlocking scalability and fuelling their global automation expansion. This transformation enabled a more agile, cost-effective automation strategy, allowing McDonald’s to accelerate innovation across markets while maintaining operational excellence.
Saudi Aramco
Aramco has established one of the Middle East’s most advanced Centers of Excellence, setting a new standard for automation maturity and governance. At the same time, they’ve dramatically improved operational efficiency—reducing RPA licenses from 60 to 20 while increasing output. Their light-touch monitoring model and plans to embed AI for predictive analytics signal a bold move toward fully autonomous operations.
O2 Telefonica
Telefónica has redefined operational efficiency, achieving a fivefold increase in throughput without adding licenses and reducing support FTEs from 4 to just 0.2—all while maintaining SLA adherence above 90%. Their orchestration strategy exemplifies lean, high-performance automation, enabling scalable delivery with minimal overhead. Telefónica’s ability to do more with less has garnered them attention across the organization for intelligent, cost-effective operations.
Good luck to all our nominees! Read about the other awards and nominees here.
